the team, the quality, the care

When you choose TelePacific, you choose to say goodbye to unresponsive customer service, long installation wait times and billing mistakes. TelePacific will work with you to ensure that you get the services that are right for your business. Plus, a dedicated customer care representative is assigned to work with you throughout the life of your service.

Single Point of Contact: Our client service managers provide you with a single point of contact, and each Client Service Manager has extensive industry experience and understands the unique needs of wholesale customers’ and their expectations.

Inventory: Client Service Managers maintain inventory of your account — including circuits, pricing, and installations — so you can get a snapshot of your activity on request at any given time.

Customer Advocate: As a wholesale customer, you can count on your client service manager to cut through the red tape to take care of your needs quickly.

Support, Provisioning, and Repair: Weekly meetings are held as necessary to resolve chronic issues and optimize trouble resolution.

Reliable Technology

TelePacific’s self-healing; fiber optic network is measured against “five 9s”, the industry’s gold standard for reliability. Our network is known as one of the best in the country.

Dependability

TelePacific’s Network Operations Center (NOC) experts monitor our network 24x7. And on the rare occasions support is needed, TelePacific lives up to industry-leading response times.